SmarterTools offers FREE weekly training for new and existing customers that covers tasks such as installing products, first-time set up of products, complete walkthroughs of the concepts and ideas behind how a product works and more. SmarterTools offers separate training for both SmarterMail and SmarterTrack that benefit customers who install their own versions of these products or who use the hosted version of SmarterTrack.com.
SmarterMail Training
This training will cover the basic installation and configuration of your new mail server. Items covered include:
- General system requirements and installation
- Initial set-up and configuration
- Adding a domain, then users to that domain
- Sending and receiving an email
- Anti-spam and anti-virus options
- General feature discussion
- Overview of licensed add-ons
SmarterTrack Training
This training will help with how SmarterTrack can be installed, configured and how communication flows through it. Items covered include:
- General system requirements and installation
- Initial set-up and configuration
- General helpdesk concepts
- Setting up a Department, Group and Employee
- Adding Employees to Groups
- Following a Ticket through SmarterTrack
- General feature discussion
